April Bear of ExcellenceThis award is bresented to employees and volunteers who exceedexpectations in the Standards of Behavior of Southeastern HealthPatient Advocate Lisa White (Patient Financial Services) wasrecognized as Southeastern Health's April Bear of Excellence.This award is presented to employees who exceed expectationsThis employee was recognized for understanding the needs ofthe customer through active listening and being attentive to theirconcerns and needs respecting patients and guests by giving themtheir full attention; anticipating needs and looking for ways toexceed customer expectations; and giving 100 percent of theirattention when interacting with customersLisa White(Patient FinancialServices)White was honored for assisting a patient with extensive paperworkand applications in order to secure federal and state insurance fora prolonged medical stay. She went above and beyond to helpnavigate through a complex system. She has worked for SeHealthfor two years and lives in Whiteville. When asked what the mostrewarding part of her job was she replied, "Helping others."300 West 27th Street Lumberton, NC | (910) 671-5000|www.southeasternhealth.orgACCREDITEDHospitalSOUTHEASTERN|HEALTHBESTEmployers929230

Date: May 13, 2018

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April Bear of Excellence This award is bresented to employees and volunteers who exceed expectations in the Standards of Behavior of Southeastern Health Patient Advocate Lisa White (Patient Financial Services) was recognized as Southeastern Health's April Bear of Excellence. This award is presented to employees who exceed expectations This employee was recognized for understanding the needs of the customer through active listening and being attentive to their concerns and needs respecting patients and guests by giving them their full attention; anticipating needs and looking for ways to exceed customer expectations; and giving 100 percent of their attention when interacting with customers Lisa White (Patient Financial Services) White was honored for assisting a patient with extensive paperwork and applications in order to secure federal and state insurance for a prolonged medical stay. She went above and beyond to help navigate through a complex system. She has worked for SeHealth for two years and lives in Whiteville. When asked what the most rewarding part of her job was she replied, "Helping others." 300 West 27th Street Lumberton, NC | (910) 671-5000|www.southeasternhealth.org ACCREDITED Hospital SOUTHEASTERN|HEALTH BEST Employers 929230